On-Demand Tech Help From Verified U.S. Experts
CSPE connects you with senior U.S.-based tech experts for one-hour sessions, with the expert you choose, at cost price. No inflated fees. No subscriptions.
Pay per session. Choose your expert.
Start with an Assessment Call
Meet Certified Experts via Zoom
All CSPE.com experts hold at least a relevant bachelor’s degree and bring a minimum of five years of professional experience. Each has passed a rigorous interview and skills assessment, followed by training to meet our high standards for quality and professionalism.
If you’re ever dissatisfied or uncomfortable with a session, our Quality Assurance team is here to help at quality@cspe.com. We offer full refunds for any service you believe was mishandled and will take prompt, appropriate action.
About
CSPE is a service I’m deeply proud of. We’ve brought together top-tier independent tech experts who receive 100% of the fee you pay—so you are their priority. That translates to affordable yet exceptional service, direct accountability, and personalized follow-up that goes far beyond the norm.
Because of this model, you’re not just getting help, you’re building a relationship with someone who’s truly invested in your satisfaction. Whether it’s a minor hiccup or a major issue, you’ll have compassionate, expert support whenever you need it, delivered by one of the world’s most approachable and skilled remote support teams.
Frequently Asked Questions
What can you help me with?
We can assist you with issues related to:
- iPhones
- Android phones
- Smart Watches, Tablets and iPads
- Windows computers
- MacBooks
- Online account issues
- Email issues
- Software issues
- Cybersecurity like antivirus, VPN, 2FA and more
How do you help me?
We offer support through live Zoom-sessions where we can view your phone or computer screen to provide step-by-step guidance. Setting this up is quick and easy, simply download Zoom Workplace on your device.
You can find the Zoom app on the App Store, Google Play, or download it directly to your computer or MacBook at Zoom.us/download.
Cancellation & Rescheduling
If you need to cancel your appointment, please do it at least 24 hours before the meeting. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded.
Missed Sessions
If you’re more than 10 minutes late to a session, it will be considered completed. Our experts reserve that time exclusively for you, often setting aside other work or opportunities to provide their full attention. This policy reflects their commitment and ensures they’re fairly compensated for their time. Refunds cannot be issued for missed appointments.
Unused time
Our consultations are booked in time blocks. If a session concludes early, the remaining time is used to conduct further research, escalate your case, or assist via email. Unused time is not refunded, as the time has been allocated exclusively for your case.
Refund guarantee?
Our refund policy at CSPE.com is straightforward and hassle-free:
- If you’re not satisfied with our service, we’ll issue a full refund of your latest payment.
Your satisfaction is our top priority, and we’re committed to ensuring you feel confident in our service.
Questions?
hello@cspe.com